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Welcome to the Yunnan Sourcing Terms of Shipping, Payment, Refunds, Returns and Allergens!

Please read the following terms in their entirety, as they are the terms you are agreeing to when you check the box that says "I agree to the terms and refund policy" before you are able to complete your purchase. These terms are binding, so if you do not agree to them, do not check the box indicating you do.

Please keep in mind that, although we ship to many countries, we are based in the USA and we ship from Texas. As much as we would like to, we can't be online 24 hours per day, 7 days a week. Our customer support is located in the USA and is able to answer general questions for a good part of each day, but if you have an urgent matter regarding your order, please contact us between the hours of 9:00 AM and 5:00 PM US Central Time. In the event that something needs to be changed with your order, it's important that we have sufficient time to contact our warehouse if need be. Once an order has been marked as fulfilled, there are no modifications to the order that can be made, as "fulfilled" means the order has been picked, packed and readied for the courier. Requests for tea recommendations and the like can be made at any time, but please do understand that we may not be able to answer immediately. We have a small, dedicated staff who would love to help you, but even they need time off during the day. Thanks for understanding!

Shipping Methods and Transit Times
Free Shipping
Lost, Missing and Broken Items Policy
Order Cancellations, Returns and Refunds Policy
Customs Fees and Duties Policy for Non-USA Customers
Before Finalizing Your Purchase
Allergen-Free, Gluten-Free and Precautionary Statements

 

Shipping Methods and Transit Times

We are a small business with only one part-time employee fulfilling orders. We do not work every day, so please don't expect same-day shipping. We will fulfill your order within 1-3 business days (M-F) after we receive it. If you need your order to arrive within a certain time frame please let us know before making your order! We will try to accommodate special requests, but please be advised that we cannot guarantee we can meet those requests. We can usually get an order shipped quickly, but we are unable to do anything whatsoever about the speed of USPS, UPS or DHL. The speed of delivery depends on your proximity to our warehouse (Texas 78666). Once your parcel has been shipped, there is nothing whatsoever we can do to expedite the process, as UPS, USPS and DHL do not work for Yunnan Sourcing. The following are estimated timeframes, not guarantees:

UPS Ground:  1-5 Business Days

USPS Priority: 1-4 Business Days

USPS First Class:  3-12 Business Days

Total transit time (from time of order to delivery) is: Fulfillment time + Transit Time for the shipping method used!

**Delivery times stated are not a guaranteed delivery time. Internationally shipped parcels must pass through Customs and we cannot control or be held responsible for delays at Customs. If you are un-satisfied with service provided by your country's Customs Agency you (as a citizen/resident) should contact them and file a complaint.

 

Free Shipping

We are excited to be able to offer free shipping when you spend $100 or more, but please note that there are a few caveats!


1. Free shipping applies only to the lower 48 states. Alaska and Hawaii are not included due to the significant cost involved with shipping to those states.

2. Your order total must be $100 AFTER any discount codes or loyalty points vouchers are applied. If your cart contains $100 worth of items, for example, and you enter a discount or loyalty code for $10, your order total will be $90 and not $100, making the order ineligible for free shipping. If you want to use any kind of discount code, you need to make sure that you have enough items in your cart to still be at or above $100 after you've entered a code. If you don't want to do so, that's fine, but free shipping cannot be honored. The deal is free shipping when you spend $100, and you're not spending $100 if the code you enter brings your cart below that amount.

 

Lost, Missing and Broken Items Policy

While we do everything we can to ensure that your parcel arrives in a timely manner and without breakage, we cannot control every aspect of its journey. We will always work hard to satisfy your needs and concerns and we appreciate your patience and understanding!

To avoid any problems with your parcel: 

1. Make sure that your correct address is on file with us and also with whichever payment method you choose to use. We will not be responsible for parcels sent to the wrong address since the address used for shipping labels is pulled directly from the information you give us when placing your order. We do not manually type anything, so if the address is incorrect, it's not because we made a mistake. Please be mindful of autofilled addresses!

2. Should your parcel not arrive within 1 month after sending (USA) or after 2 months (international), please contact us and we will start investigating the matter.

3. If it is determined that your parcel is indeed lost in transit, we will offer to re-ship without additional charges. We will re-ship the replacement parcel using the original shipping method you paid for. Should you want to upgrade to a faster shipping method for the replacement parcel, you will be charged the difference between the original method and the upgraded shipping method.

4. Please be aware that there is a difference between a parcel that is lost in transit and a parcel that is missing after it has been marked "Delivered" by the courier. If a parcel has been marked as delivered but you cannot find it, we are unable to do anything. We cannot issue a refund or send a replacement, and we cannot file a claim for a parcel that has been marked as delivered. We recommend you check at an alternate entrance to your domicile, at a neighbor's house or apartment, or at the front desk of your apartment complex or place of business to see if the parcel has simply been misdelivered. If the parcel is not in one of those locations, please contact the courier to see if they can help locate your parcel. If your address and/or mailbox is not a secure place to receive packages then please ask us about adding a signature confirmation service. If you have any doubts about the safety of packages left at your home or place of work then please choose a shipping method that requires a signature for delivery!

5. Although we pack all of the items we send with lots of bubble wrap and take great care with packing, sometimes items will arrive broken. Let us know immediately if you receive broken or damaged items. If an item is broken or missing from your order, we reserve the right to require you to provide photographic documentation of the defect or damage before we can replace the item or refund you.

6. If an item is damaged or missing from your order we reserve the right to send a replacement with your subsequent order. We will not send the item by itself in a package of its own. If the damage is cosmetic and doesn't impact the functionality of the items, the maximum amount to be refunded should not exceed 50% of the amount paid. If you don't want to wait to have the missing/damaged item sent in a subsequent order you may choose to have the price (or portion of the price) of the item and a portion of the shipping refunded to you.

7. If the items you ordered are damaged or confiscated by the Customs Agency of your country there is absolutely nothing we can do about it! Parcels opened or confiscated are not considered lost or broken. Occasionally an overzealous Customs Agent will break pu-erh cakes in half, or slash open bags of loose leaf tea looking for contraband. If you feel wronged or feel that you deserve compensation, then you need to petition your relevant government representative or Customs Agency directly. Yunnan Sourcing LLC cannot be held responsible in any way for damages caused by Customs Agencies and their practices.

8. In the event that the Customs Agency of your country disallows entry of the parcel we cannot be responsible! We will refund you for the amount you paid minus shipping (both to and returning from your country) plus a 30% restocking fee should you choose not to pay for re-shipment of your order. Please be familiar with the customs requirements of your home country so that we can avoid unnecessary and costly problems and delays. Should you need documentation, certificates, invoices, or anything else sent with the parcel please let us know before making an order.

9. If the parcel is returned to us as "undeliverable" or "wrong address" or denied by your Customs agency (or any other reason) we can attempt to send the parcel again, but you will be charged postage fees for the returned shipping as well as the second attempt shipping to you.  There are no 100% refunds for items sent back to us, your only option is to ask us to send the items again and pay relevant postage fees or pay a restocking fee of 30% in addition to return postage fees from your country back to us.

10. We cannot contact your local post office or Customs office.

 

Order Cancellations, Returns and Refunds Policy

1. No returns or exchanges whatsoever.  All sales are final!
We offer sample portions for most of the more expensive Pu-erhs we sell, so please try the samples first before purchasing a whole cake or brick! If a sample or lesser portion is not available, you are welcome to request that we list it for sale. Each harvest & year's batch of tea can be different, so we recommend for all types of tea that, each time a new harvest of tea is offered, you purchase the smallest amount first. Just because last year's harvest was your favorite, doesn't mean that the new harvest will be to your liking. All Sales Are Final!

2.  For items returned as undeliverable, duties not paid (non USA customers), or any other reason, there is a 30% restocking fee should you opt for a refundIf you would prefer to have the items shipped again, you must pay the actual shipping costs that we incurred shipping to you initially, even if your initial order qualified for free shipping.

3. Should you desire to cancel the order before it is shipped, you may do so but you will be charged a 3% cancellation fee. We charge this fee because both PayPal and our credit card processor keep between 3%-4.4% when they refund a transaction. Thanks for your understanding.

4. Actual colors of teawares may vary from the pictures. Darkness and lightness of hues as well as colors and paint may vary. This is due in part to the natural variations in the materials used, the variations in production run, as well as the photography and lighting that was used. Photos provided are strictly for general reference. We will not accept returns, offer exchanges or issue refunds for these differences. The capacity is listed for all relevant teaware. If you are unsure of how large or small an item's capacity is, feel free to ask us and we'll try to help, but we will not accept returns or issue refunds or credits because you don't understand the capacity of what you're purchasing.


Customs Fees and Duties Policy for Non-USA Customers

All Customs and Duties are the responsibility of the customer. We do not collect Customs Fees, VAT or duties, nor do we pay Customs Fees, VAT or duties on behalf of our customers. Please be familiar with your countries regulations, taxes, duties and VAT requirements before ordering.

Special Notice to EU Customers:
Due to changes implemented in the EU regarding the collection of VAT, all shipments originating outside of the EU will be subject to VAT regardless of the value, beginning July 1, 2021. This supersedes the previous VAT threshold of 22 Euros. Please understand that Yunnan Sourcing LLC does not collect or remit VAT, Taxes, Duties or processing fees! Rather, these charges are the sole responsibility of the buyer. If you have a VAT Number or EORI number please let us know what it is, and we will add this number to your parcel and invoice so that your Customs Agency will have an easier time locating you for the payment of VAT and fees. By agreeing to the terms at checkout, you agree to pay any and all charges levied by your Customs Agency, postal authorities and/or courier (DHL, and others). Agreeing to the terms also means that you accept any delays caused by your country's Customs processing procedures. If you reject the parcel and send it back to us to avoid Customs duties, you will be responsible for the original shipping fee, return shipping fee, and 30% restocking fee. If you elect to cancel the order before it is shipped, a 3% cancellation fee will be applied against your refund. This fee helps cover the fees assessed by PayPal and our credit card processor, who both keep between 3%-4.4% when they refund a transaction. We appreciate your understanding.

Canadian DHL Customers:  Duties must be paid on orders above $150 CAD (Since July 1st 2020).  Duties and processing fees will be paid to DHL by the recipient.

Typically (but not in all cases) Duties are calculated as follows:

(Product Value + Shipping Charges) x 18% (13% for duties and 5% for General Sales Tax, can be up to 15%) + $11.50 CAD (DHL Import processing fee).

If you refuse to pay Customs duties and processing fees, the parcel will be sent back to Yunnan Sourcing and you'll need to pay to have the items shipped again, even if you qualified for free shipping initially. If you prefer a refund, a 30% restocking fee will be deducted from the amount of your refund. Shipping is not refundable!

DHL may charge Customs clearing fees or processing fees even if the stated value is less than $150 CAD. If you have any questions about which charges DHL may require from you, please contact DHL Canada and inquire directly with them before making a purchase! This is your responsibility and Yunnan Sourcing cannot make such inquiries for you.

USA DHL Customers:  There are no duties or processing fees at all!

Note to all DHL Customers (regardless of location) Please inquire with your local DHL representative to learn about any duties, VAT, or processing fees before ordering! Yunnan Sourcing LLC does not collect VAT, duties, or other fees on the behalf of DHL or your Customs Agency. Please also confirm with your local DHL office and Customs Agency if any special documentation, certificates or other information is needed before ordering! All charges associated with receiving a DHL shipment (as well as other shipping methods) are the sole responsibility of the recipient.

Since DHL requires a signature on delivery, you need to provide a phone number and email address so that DHL can contact you to arrange for delivery using the "DHL On Demand" system. If you opt to use "DHL On Demand" to manage your delivery, you will have the option to allow delivery without a signature, but please note that if you authorize a non-contact (no signature) delivery, you are releasing DHL and your shipper (Yunnan Sourcing) from all liability for any loss or damage that may result from delivering as requested. If you have any doubts about the safety of your parcel please wait and sign for the package when DHL makes the delivery!


Before Finalizing Your Purchase

Please review your cart before finalizing your purchase. If you have accidentally added too many of an item to your cart, this is the time to address the issue. Removing an item from your order once it has been submitted means we have to issue a refund, and we are charged a 3%-4.4% fee by our credit card processor and Paypal to refund a transaction. This may seem insignificant, however, it is anything but. These amounts add up very quickly!

Before finalizing your purchase is also the time to double check that you have entered any relevant discount, loyalty, sale or BOGO code. If you are unsure of where to enter the code, please pause for a moment and contact us before proceeding! We cannot add codes post-purchase, and to issue a refund for a code that wasn’t entered causes us to incur the same 3%-4.4% fee.

We pride ourselves on having great customer support, but we’re not available 24 hours a day. If you forget to enter a code or you want to add/remove an item from your order, you run the risk of having your order fulfilled and shipped before our customer support team sees your order inquiry. If you review your order and find something amiss, please contact us and then wait for a response before finalizing your order! We try our best to answer as quickly as possible, but given the global reach of our business, there are going to be hours in the day when you won’t get an immediate response.


Allergen-Free, Gluten-Free and Precautionary Statements

If you suffer from nut allergies, severe gluten allergies (aka Celiacs disease) or any other known allergic reactions, do not purchase products from our company. We cannot guarantee that our products are free from allergens. Many teas are processed in the open under the big, blue sky since the sun is a component in the processing of many of our teas. As such, we cannot guarantee that nuts, gluten or other foreign objects may not occasionally be found in our teas. By agreeing to the terms at checkout, you agree that you waive your right to hold Yunnan Sourcing LLC liable for allergens or other foreign objects found in products purchased.

 

*** Please let us know if you do not understand any of our terms! ***

Should you have any questions or concerns please contact us here!

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