All Customs and Duties are the responsibility of the customer. We do not collect Customs Fees, VAT or duties, nor do we pay Customs Fees, VAT or duties on behalf of our customers. Please be familiar with your countries regulations, taxes, duties and VAT requirements before ordering.
Special Notice to EU Customers:
Due to changes implemented in the EU regarding the collection of VAT, all shipments originating outside of the EU will be subject to VAT regardless of the value, beginning July 1, 2021. This supersedes the previous VAT threshold of 22 Euros. Please understand that Yunnan Sourcing LLC does not collect or remit VAT, Taxes, Duties or processing fees! Rather, these charges are the sole responsibility of the buyer. If you have a VAT Number or EORI number please let us know what it is, and we will add this number to your parcel and invoice so that your Customs Agency will have an easier time locating you for the payment of VAT and fees. By agreeing to the terms at checkout, you agree to pay any and all charges levied by your Customs Agency, postal authorities and/or courier (DHL, and others). Agreeing to the terms also means that you accept any delays caused by your country's Customs processing procedures. If you reject the parcel and send it back to us to avoid Customs duties, you will be responsible for the original shipping fee, return shipping fee, and 30% restocking fee. If you elect to cancel the order before it is shipped, a 3% cancellation fee will be applied against your refund. This fee helps cover the fees assessed by PayPal and our credit card processor, who both keep between 3%-4.4% when they refund a transaction. We appreciate your understanding.
Canadian DHL Customers: Duties must be paid on orders above $150 CAD (Since July 1st 2020). Duties and processing fees will be paid to DHL by the recipient.
Typically (but not in all cases) Duties are calculated as follows:
(Product Value + Shipping Charges) x 18% (13% for duties and 5% for General Sales Tax, can be up to 15%) + $11.50 CAD (DHL Import processing fee).
If you refuse to pay Customs duties and processing fees, the parcel will be sent back to Yunnan Sourcing and you'll need to pay to have the items shipped again, even if you qualified for free shipping initially. If you prefer a refund, a 30% restocking fee will be deducted from the amount of your refund. Shipping is not refundable!
DHL may charge Customs clearing fees or processing fees even if the stated value is less than $150 CAD. If you have any questions about which charges DHL may require from you, please contact DHL Canada and inquire directly with them before making a purchase! This is your responsibility and Yunnan Sourcing cannot make such inquiries for you.
USA DHL Customers: There are no duties or processing fees at all!
Note to all DHL Customers (regardless of location): Please inquire with your local DHL representative to learn about any duties, VAT, or processing fees before ordering! Yunnan Sourcing LLC does not collect VAT, duties, or other fees on the behalf of DHL or your Customs Agency. Please also confirm with your local DHL office and Customs Agency if any special documentation, certificates or other information is needed before ordering! All charges associated with receiving a DHL shipment (as well as other shipping methods) are the sole responsibility of the recipient.
Since DHL requires a signature on delivery, you need to provide a phone number and email address so that DHL can contact you to arrange for delivery using the "DHL On Demand" system. If you opt to use "DHL On Demand" to manage your delivery, you will have the option to allow delivery without a signature, but please note that if you authorize a non-contact (no signature) delivery, you are releasing DHL and your shipper (Yunnan Sourcing) from all liability for any loss or damage that may result from delivering as requested. If you have any doubts about the safety of your parcel please wait and sign for the package when DHL makes the delivery!